Effective date: September 28, 2026
Carina Ride ("we", "us", "our") is a private chauffeur and limousine service based in SeaTac, Washington. This policy explains what information we collect when you book or ride with us, use our websites (carinaride.com and bookings.carinaride.com) or our mobile app, or contact us. It also explains how we use and share that information and the choices you have. We follow Washington State's rules for limousine carriers and the professional standards of the limousine industry.
1. Information we collect
- Booking and trip details: your name, phone number and email; pickup and drop-off addresses; date and time; flight or cruise details; number of passengers and bags; car seat requests; and any notes you give us.
- Payment information: card payments are handled by our payment processors (Square and Stripe). We do not store your full card number.
- Messages: texts, emails, calls and WhatsApp messages you exchange with us.
- Website and app information: device and browser type, IP address, pages you visit and cookies. If you allow it, our app may use your phone's location to help fill in your pickup address.
- Vehicle location: the GPS location of our vehicles during trips, which we use for dispatch, live driver tracking and safety.
- Reviews and feedback you send us.
2. How we use your information
- To book, schedule, dispatch and complete your ride, including checking flight and cruise arrival times.
- To send your booking confirmation and trip updates, such as when your chauffeur is on the way, has arrived and has completed your trip.
- To take payment and send receipts and invoices.
- To provide customer service, keep passengers and chauffeurs safe and prevent fraud.
- To keep the trip records that Washington law requires of limousine carriers (see section 4).
- To improve our websites and service and to measure our advertising.
- To ask for a review after your trip and, if you have agreed, to send you offers. You can opt out at any time.
3. Text messages
When you book and give us your mobile number, you agree to receive text messages about your booking, including confirmations, chauffeur updates and a review request after your trip. Message frequency varies with your bookings. Message and data rates may apply. Reply STOP to opt out or HELP for help. If you opt out, we will contact you about your bookings by email or phone instead. Carriers are not liable for delayed or undelivered messages.
We do not sell or share your mobile number or text-message consent with third parties or affiliates for their marketing or promotional purposes.
4. Washington limousine rules and your trip records
- Under Washington's limousine carrier rules (chapter 308-83 WAC), every ride must be arranged in advance, and your chauffeur carries a passenger manifest showing the name of the person who booked.
- We keep passenger manifests and dispatch logs for at least one year, and payment and other business records for at least three years, as those rules require.
- These records must be available for inspection by the Washington State Department of Licensing and by law enforcement officers. Airport and cruise terminal authorities, such as the Port of Seattle, may also check that a pickup was arranged in advance.
5. Chauffeur confidentiality
Discretion is part of professional chauffeur service. We expect our chauffeurs and staff to keep your conversations, destinations and personal details confidential and to use your information only to serve you. We give your chauffeur only what they need for your ride, such as your name, phone number, pickup and drop-off, flight or cruise details and special requests.
6. How we share information
We do not sell your personal information. We share it only:
- With our chauffeurs and, when needed, a trusted partner company that performs your ride.
- With service providers that help us run our business, such as our booking, dispatch and app software, payment processors (Square and Stripe), text-message and email delivery services, Google Maps for addresses and routes, and website analytics and advertising (Google Analytics and Google Ads). They may use your information only to provide their services to us.
- With government agencies and law enforcement when the law requires it, including the trip records described in section 4.
- When needed to protect the safety of passengers, chauffeurs or the public, or to enforce our terms.
- If our business is sold or merged, in which case our records may transfer to the new owner.
7. Cookies and analytics
Our websites use cookies and similar tools, including Google Analytics, Google Tag Manager and Google Ads, to understand how visitors use the site and to measure our ads. You can manage cookies in your browser settings and through our cookie notice. You can also opt out of Google Analytics and change your Google ad settings. Learn how Google uses information from sites that use its services.
8. How long we keep information
We keep your information only as long as we need it for the purposes above and as the law requires. That means at least one year for passenger manifests and dispatch logs, at least three years for payment and other business records, and longer when tax or accounting laws require it. After that, we delete it or remove details that identify you.
9. How we protect information
We use secure, encrypted connections on our websites, limit access to staff who need it, and use payment processors that meet card industry security standards. No system is completely secure. If a data breach affects your personal information, we will notify you as required by Washington law.
10. Your choices
- You can ask to see, correct or delete your personal information by emailing info@carinaride.com or calling (206) 319-9196. We will confirm your identity and reply within 30 days.
- We may need to keep records that the law requires, such as the trip records in section 4, even if you ask us to delete them.
- You can unsubscribe from marketing emails with the link in any email, and stop text messages by replying STOP.
11. Phone calls
We may record calls for quality and training. When we do, we tell you at the start of the call, as Washington law requires.
12. Children
Our services are meant for adults. Children may ride with a parent or guardian, who makes the booking. We do not knowingly collect personal information online from children under 13. If you request a car seat, we may ask your child's age or size so we can bring the right seat.
13. Other websites
Our websites link to other services, such as Google reviews, the App Store, Google Play and WhatsApp. Their own privacy policies apply when you use them.
14. Changes to this policy
We may update this policy from time to time. When we do, we will post the new version here and change the effective date at the top.
15. Contact us
Carina Ride
16704 International Blvd, Unit D
SeaTac, WA 98188
Email: info@carinaride.com
Phone: (206) 319-9196